Thank you so much for choosing to be part of the SAVR community – where SAVR’ing the Moment is truly the goal we have for all of our customers. Though we hope that each and every product accomplishes this for you, we do understand that mishaps happen and we will always do everything we can to create an amazing experience every time. While we can only provide refunds and/or exchanges for damaged/unusable products, please do not hesitate to reach out to us at email@example.com with any concerns or issues.
- We do not handle refunds for purchases made at independent retail locations. If you purchased a SAV’R product at a retail location, or through a website other than savr.life, you will need to deal directly with the store or website where you made the purchase, as we have no way to monitor what they do with our products after we ship to them.
- Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- While we stand behind the quality of our products, the effectiveness of a product is not a valid reason for a refund, as cannabinoids affect everyone differently. We would still love to hear from you about your experience!!
To complete your return, we do require a receipt or proof of purchase.
Refunds – How It Works!
If a product arrives damaged/unusable, or your shipment is missing any products, we ask that all customers notify us the day of product arrival via email at firstname.lastname@example.org.
In your email, you must include:
- Your order number in the subject line (i.e. “DAMAGED PRODUCT – ORDER # [insert your order number]”
- A brief description of what happened
- Photo of the product in question
- Photo of the box
- Photo of the packing slip
We apologize for the extra work but in today’s environment, we have to be thorough. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (we will always make our best effort to give the benefit of the doubt).
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that this process may take up to 5 business days; sometimes longer depending on the issue. Not providing all requested information herein may result in an automatic denial of your request.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular-priced items may be refunded. Sale items cannot be refunded.
In the event of a valid exchange for broken or damaged products, return shipping will depend on the product(s) ordered, and the options available to us. Typically, we will either send you a pre-paid shipping able for you to place on the return box or reimburse you for USPS first class shipping. DO NOT SHIP ANYTHING BEFORE DISCUSSING SHIPPING DETAILS WITH US. If you ship the product(s) back to us in a more expensive manner than otherwise available, you will, unfortunately, be responsible for the difference between the higher and lower shipping rates.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate or code will be mailed or emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.
To return your product, you should mail your product to:
6333 E Mockingbird Ln., Ste 147-543
Dallas, TX 75214
Please note that you may consider using a trackable shipping service as we cannot guarantee that we will receive your returned item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.